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Africa Adventure Consultants
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Employment Opportunities

Thank you for your interest in working at Africa Adventure Consultants. We are currently hiring a Safari Concierge.

Job Title: Customer Support / Safari Concierge

Job Description:

Africa Adventure Consultants is a growing, award-winning travel company specializing in wildlife and adventure safaris to Africa and select “Out of Africa” destinations. Our Safari Concierges are detail-oriented, tech-savvy, energetic team players who provide outstanding customer service to our discerning clients. Working out of our Denver-based office or from your home office, preferably within the United States, Safari Concierges work closely with other team members, focusing on creating itineraries, coordinating flights and insurance, answering pre-trip questions, making reservations, fulfilling special requests and resolving issues.

Job Duties:

  • Work closely with Journey Specialists and company management to ensure positive customer experiences from time of booking to post-safari issue resolution
  • Create and proof trip costing sheets and itineraries using Excel, Word and WETU
  • Respond to client requests and answer questions by phone and email
  • Book travel arrangements including accommodation, activities and transfers
  • Arrange travel insurance and flights
  • Collect customer forms and payments
  • Update tracking tools like Smartsheet, spreadsheets and more
  • Utilize Hubspot for CRM and communications
  • Conduct pre-trip calls and post-trip surveys
  • Field and action special requests from guests
  • Support the sales team with customer relations and creating special experiences
  • Other general office duties include answering phones, printing and mailing materials, etc

Skills:

  • Detailed oriented
  • Ability to juggle multiple projects, tasks and priorities
  • Excellent verbal and written communications
  • Positive team player
  • Ability to quickly understand customer needs and establish positive relationships
  • Strong work ethic
  • Mastery of Microsoft Office productivity software including Microsoft Word, Excel, and Outlook
  • Bonus for experience with Smartsheet, WETU, Hubspot and other travel programs

Experience/Qualifications:

Candidates must have traveled in Africa. Bonus for experience working with high-income, high-budget travel customers. They should reside within USA time zones and have work authorization.

Why You Want This Job:

  • You have a passion for travel, especially Africa.
  • You are industrious and like the sense of accomplishment at the end of the day.
  • You like to work with other highly productive people in a team atmosphere.
  • You enjoy meeting and exceeding goals.
  • You are energized by meeting customer needs.

Benefits:

  • Work from home
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
  • Parental leave
  • Professional development assistance
  • On-the-job training

Compensation: $45,000 – $60,000 based on experience.

Qualified candidates are required to submit a resume and a cover letter detailing where they have traveled and their customer service experience and examples of their attention to detail to: safari@adventuresinafrica.com