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Africa Adventure Consultants
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Employment Opportunities

Thank you for your interest in working at Africa Adventure Consultants. We are currently hiring a Journey Specialist and Office Manager (Half Time).

Journey Specialist

Job Description:

Award-winning outbound tour operator seeks a qualified Journey Specialist to help us grow our Africa and Out of Africa business. The Journey Specialist is an inside sales position—working out of our Denver-based office or from your home office—focused on designing and selling customized tours and safaris to wildlife and adventure destinations throughout East and Southern Africa, India, Asia, Antarctica and South America. The Journey Specialist should be able to work independently, but in a team-based atmosphere, focusing on consultative sales. He or she should also enjoy managing the operational, customer service and financial aspects of each booking.

Job Duties:

  • Quickly and accurately qualify leads via email correspondence and phone interviews.
  • Use consultative sales approach to design and sell customized tours.
  • Accurately prioritize work based on profitability and likelihood of closing the sale.
  • Research and design creative customized safari and tour proposals to meet client expectations.
  • Identify competitive and other threats to closing sales and implement strategic responses.
  • Work strategically with destination-based partners to price and reserve itineraries.
  • Use productivity tools such as Microsoft Office suite of products (Word, Excel, Outlook), Hubspot, WETU, Smartsheet and more.
  • Effectively work with support team to research and sell insurance and flight options.
  • Answer pre-trip questions and manage itinerary, date and flight changes.
  • Post-trip follow-up including interviews with returning clients and investigating complaints and working with partner suppliers and management to resolve outstanding issues.
  • Meet with partner suppliers to get updates and learn about new products.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Travel to Denver for occasional meetings and trainings and to Africa for familiarization trips.

Skills:

  • Ability to meet sales goals
  • Effective sales and closing techniques
  • Ability to quickly understand customer needs and establish positive relationships with them
  • Ability to find solutions to customer problems
  • Ability to work with a team
  • Mastery of Microsoft Office productivity software including Microsoft Word, Excel and Outlook
  • Familiarity with or willingness to quickly master productivity tools
  • Excellent written and verbal communications and customer service skills.

Experience/Qualifications:

Candidates must be dedicated to excellence, have a passion for travel and enjoy designing and selling customized tours. Candidates must have traveled to some key destinations in Africa. They must have a minimum of three years of experience designing and selling tours, preferably to high-end customers.

Why You Want This Job:

  • You have a passion for Africa and secondarily, Asia, Antarctica and/or Central & South America.
  • You are industrious.
  • You like to work with other highly productive people in a collaborative environment.
  • You enjoy the sales process including quickly understanding your customers and meeting sales quotas.
  • You are a high-energy person, motivated to exceed expectations.
  • You enjoy meeting customer needs.

How to Apply:

Email cover letter, including a statement about why you want this job, and resume to safari@adventuresinafrica.com.

Office Manager – Half Time

Job Description:

Award-winning travel company seeks an energetic, detail-oriented, and tech-savvy administrative associate to help us grow and thrive via support in a variety of office functions including phones, document fulfillment, data entry, database management, sales and marketing support and more. Successful candidates will work in Microsoft Office suite (Word, Excel, Outlook), HubSpot, Smartsheet, WETU and other programs to perform general office duties. This position is based in our Denver, Colorado office and is primarily an in-office position but some remote work can be accommodated.

Job Duties:

  • Support company operations by maintaining office systems.
  • Answer incoming calls.
  • Manage IT including liaising with support companies and help desks, printers, WIFI, adding users, ordering hardware, managing licenses, etc.
  • Manage VOIP phone system, troubleshooting, adding and managing users, running voice mails, answering incoming calls, etc.
  • Order office supplies including paper, brochures, hats, backpacks, luggage tags, etc.
  • Manage on call schedule.
  • Create, update and manage procedure documents, employee manuals, etc.
  • Manage group calendars including scheduling meetings with customers and suppliers
  • Document fulfillment and mailing.
  • Organize birthday cards for staff.
  • Change emergency line weekly.
  • Organize weekly employee recognition gifts, ad-hoc events and annual retreat.
  • Monitorgroup inbox to keep tidy.
  • Database management in Outlook, Hubspot and more.
  • Licensing and renewals including insurance sales licenses, filings with state government, etc.
  • Back up bookkeeping duties.

Skills/Qualifications

  • Positive and VERY detail oriented.
  • Ability to prioritize and multi-task.
  • Ability to work effectively in a high volume and fast-paced environment.
  • Great time management.
  • Great verbal and written communication skills.
  • Good working knowledge of computers and systems.
  • Fluency in Microsoft Office applications such as Word, Outlook and Excel.
  • Knowledge of, or ability to quickly learn, HubSpot and WETU systems.
  • Quick learner.

Compensation:

$20,000 – $25,000 annually commensurate with experience.

Please send resume and cover letter to safari@adventuresinafrica.com